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Complaints to the Board


Any person may file a complaint or provide the Board with information alleging a violation in accordance with Iowa Code 68B.32B and the Board’s rules in 351-Chapter 9.

There are two different types of complaints:

  1. Formal complaints must be filed via an official complaint form.
  2. Informal complaint information alleging a violation may be provided in writing (by letter or email) or orally. Persons may provide such information anonymously or by requesting confidential status. Informal complaints do not need to go before the Board prior to investigation and remedial action can be required by Administrative Rule.

Formal Complaints:

The Board will review the complaint at its next meeting. The Board generally meets every two or three months. The Board will make a decision whether to investigate the matter, based solely on the facts alleged in the complaint.

If the Board declines to investigate, the matter will be closed unless new information is provided.


If the Board decides to investigate, the investigation will be conducted by the Board’s staff.

  • Investigations will vary in length of time depending on the nature of the matter and the Board’s workload.
  • Upon completion of an investigation, the staff will make a report to the Board and may provide a recommendation for Board action.

The Board may decide to act in one of five ways:

  • Redirect the matter for further investigation.
  • Dismiss the case for lack of probable cause to believe a violation has occurred.
  • Dismiss the case without a determination regarding probable cause as an exercise of administrative discretion.
  • Determine that probable cause exists to believe a violation has occurred and direct administrative resolution of the matter; either by directing that the person take specified remedial action or issuing a letter of reprimand or issuing an admonishment to exercise care in the future without official sanction.
  • Determine that probable cause exists to believe a violation has occurred and direct the issuance of a statement of charges and notice of hearing for a contested case proceeding.

click here to download the complaint form